| Quality Systems |
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| Total Quality Management |
In keeping with it’s vision to make customer satisfaction the core of its business philosophy, Exide Industries Limited, has implemented an exhaustive ‘Total Quality Management’ program in its offices and factories.
TQM is a strategic initiative of our Company and we have progressed a lot along this unending journey towards Business Excellence. Our Quality Management System (QMS) is certified to ISO 9001 for ‘Industrial’ Division and ISO/ TS-16949 for Automotive Divison. The Environmental Management System (EMS) is certified to ISO 14001. Our certification body is the renowned TUVNORD headquartered in Germany. These certifications although issued in the names of the different factories, however include all our business processes of R&D, Manufacturing, Marketing, Sales, After Sales Support and Corporate functions. |
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Customer Orientation |
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Process Improvements, and |
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People Involvement. |
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The aim of all our processes is geared towards customer satisfaction, which is periodically measured to give us feedback about our performance and act as trigger points to undertake corrections and improvements. Our processes have been mapped and defined in the QMS and EMS and actions are taken to continually improve upon them in order to improve the quality of products and services, reduce cost, reduce waste and improve efficiencies. People involvement is ensured through team working such as Quality Circles and Small Group Activities.
From QMS and EMS certifications we have extended to Business Excellence based on the European Foundation for Quality Management (EFQM) MODEL. Over the last few years we have won a number of awards and accolades from different Chambers of Commerce, Forums and customers.
Our TQM activities also include the initiative of Total Productive Maintenance (TPM). Five of our factories – Hosur, Taloja, |
| Chinchwad, Haldia and Bawal are implementing the rigorous road map given by the Japanese Institute of Plant Maintenance (JIPM). This is paying rich dividends in the form of improvement in production, machine utilisation, reduction of downtime, reduction of cost etc. |
| Quality Policy: |
| The aim of the Company is to always provide satisfaction to customers. |
| The Company will develop, design, produce and market products and services that cater continuously to the needs and expectations of customers and succeed in gaining/retaining a competitive edge. |
| A Quality System meeting international standards will be implemented and maintained. |
| Procedures and processes shall be standardized and effective control systems instituted to eliminate variability due to non-conformance. The standards and systems shall be continually reviewed and upgraded. |
| Periodic audits and management reviews shall be carried out. |
| Human resources will be developed through planned and structured training and development programmes to be conducted on a regular basis. |
Sd/-
S. B. Ganguly
Executive Chairman and CEO
Dated: January 5, 1994 |
| Environmental Policy |
We, the members of Exide Industries Limited, in the pursuit of our core values of responsible corporate citizenship are committed to the issues addressed in this policy at all our locations, during marketing, design, manufacture, sales and after sales support of lead-acid batteries.
It is the policy of the company to: |
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Minimise the adverse impact of our activities, products and services by implementing an environmental management system. |
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Prevent pollution, through waste minimization at the source, recovery/treatment of emissions and releases, conservation of energy, re-cycling and optimum use of resources. |
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Continually improve our environmental performance through setting and reviewing associated objectives and targets and periodic evolution. |
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Comply with applicable legal requirements and other requirements related to our environmental aspects. |
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Communicate with all interested parties and all people working for or on behalf of our organization. |
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Sd/-
S. B. Ganguly
Executive Chairman and CEO
Dated: 21st October 2005 |
| Total Productive Maintenance (TPM) Policy |
We, the members of Exide Industries Limited in our pursuit of excellence and customer satisfaction are committed to achieve optimum utilization of all available resources by implementation of Total Productive Maintenance.
The aim of organization is to: |
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Improve Overall Equipment Efficiency by eliminating all losses. |
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Strive for Zero breakdowns, Zero defects and Zero accidents. |
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Train, Involve and Empower people. |
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Create a safe and clean working environment. |
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Sd/-
S. B. Ganguly
Executive Chairman and CEO
Dated: 25th May 2004 |
| Certifications |
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| Factories |
ISO-9001 |
ISO/TS-16949 |
ISO-14001 |
| Shamnagar |
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| Chinchwad |
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| Haldia |
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| Hosur |
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| Taloja |
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| Guindy |
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| Kanjurmarg |
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| Bawal |
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Shamnagar, Haldia, Hosur, Guindy & Kanjurmarg factories have won the coveted ISO-9001. |
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Chinchwad, Hosur and Taloja Units have TS-I6949 certification, till date - The only Indian Battery factories to receive these top certifications. |
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Shamnagar, Chinchwad, Haldia, Hosur, Taloja and Guindy factories has received the most coveted ISO-14001certifications. |
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As is expected Batteries produced by Exide Industries Limited, are also certified to meet all relevant Indian Standards. Apart from official recognition, our customers have also vetted ‘Exide Quality’. The expression of customer appreciation ranges from informal letters by individuals to formal acknowledgements by multinational Companies such as Honda, Toyota & Hyundai. Exide is also Global Supplier to American Power Conversion, the World’s largest UPS manufacturer.
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